Reggie J. Mitchem |
5221 Windham
Way Rocklin, CA 95765-5311 |
Phone: 916- 295-3044 E-mail: mreggie@sbcglobal.net |
SELECTED SKILLS AND
ACCOMPLISHMENTS
Experienced engineer with strong software, hardware and networking background with a proven record for resolving test issues in high volume manufacturing and a variety of customer support issues. In-depth knowledge of computer architecture and software, with extensive experience in MSDOS, Windows, NT, CE, XP and networking. Excellent communication and interpersonal skills.
·
Demonstrated
ability to work well under pressure, prioritize events to maintain an even
workflow, and coordinate multiple projects with various vendors, including
Microsoft and Citrix.
·
Developed
effective, positive support skills including product specification and
development, software architecture, design documentation, sales support, and
customer interaction/support for customers in both the consumer and commercial
sectors.
·
Proficient
at integrating software and hardware for desktops, laptops and servers.
·
Developed
custom diagnostic software and hardware to enhance product reliability.
·
Completed
ISO 9000 training and developed corporate ISO procedures.
·
Network
supervisor for 3.11 and 3.12 Novell networks used in manufacturing personal
computers.
·
Familiar
with many bus technologies, network topologies and protocols, including RDP and
ICA.
·
Adjunct
instructor for Lake Michigan Community College, teaching software and hardware
related classes.
·
Taught
digital trouble-shooting techniques on airborne missile and navigation systems
for the USAF.
TECHNICAL AREAS
Hardware: |
PC compatible
desktops and laptops, multi-processor servers, EISA, ISA, PCI, PCMCIA and USB
bus architecture; Intel microprocessor and microcontroller families; GenRad
in-circuit and functional testers; Fairchild manufacturer defects analyzer;
Fluke 9100A functional tester. |
Software: |
MSDOS, Windows
3.11, Windows 95, Windows 98, Windows NT, Windows 2000, Millennium, XP, CE
2.11, CE 3.0, Embedded NT, Novell, ThinClient, Microsoft Office products. |
Languages: |
C/C++, Assembler
for Intel Pentium and 80x86 family, Intel 8031/51 microcomputer family,
Pascal, FORTRAN, COBOL, BASIC, Visual BASIC, Java, HTML, and batch
programming. |
PROFESSIONAL
EXPERIENCE
Independent Contractor, TUT Systems, Pleasanton
CA
NEC Computers,
Sacramento, CA.
·
Supported
NEC sales and service engineers and resolved critical issues and problems in a
timely fashion.
·
Mentored
tier 2 and 3 customer support engineers/technicians for the NEC regional call
center.
·
Worked on a team to
set up manufacturing facilities in Alabama (SCI Systems) and South Carolina
(Solectron).
·
Worked with corporate
customers in resolving technical problems (hardware or software).
·
Performed root cause
analysis of field failures to the component level, and worked with vendors to
identify corrective actions and created Engineering Change Notices to implement
corrective action.
·
Provided
engineering support for laptops, desktops and CE devices connecting to
Microsoft Terminal Services.
Packard Bell/NEC, Sacramento, CA.
·
Managed a
team of engineers responsible for analyzing manufacturing issues and providing
real-time response.
·
Decreased
manufacturing test time by optimizing test suites and increased yields from 89
% to 93 % by designing and refining
test software and hardware.
·
Worked in
a team environment to integrate new products into the manufacturing test
environment.
·
Provided
technical support for hardware and software vendors in resolving manufacturing
issues.
·
Developed
software to identify burn-in failure mechanisms and provide repair
instructions, reducing the repair cycle time by 10 %.
Principal
Engineer (June 1992 to July 1996), PC Production Line Support Engineer).
·
Upgraded
and maintained a Novell (2000 node) network system.
·
Adapted
manufacturing test process to new computer technologies and customer
specifications.
·
Wrote
test software in C/C++ and assembly language to analyze system components.
·
Analyzed
manufacturing and field problems to component level.
·
Worked
with vendors to resolve manufacturing issues.
·
Developed
ISO 9000 procedures.
·
Developed
test plans for new products and acted as an advocate for continuous
improvement.
·
Identified
and developed processes to streamline product test cycles.
Senior
Engineer (July 1990 to June 1992, Test Software Engineer).
·
Developed new test
software and procedures for peripheral devices.
·
Applied
cost-effective test principles to product test cycle.
·
Evaluated new
automatic functional board test technology.
·
Analyzed failures for
improving the test process.
·
Developed ROM and
disk-based test code for motherboard repair in C and assembly language.
EDUCATION
·
Andrews University,
Berrien Springs, Michigan. Major in Computer Science.
·
GenRad, Fairchild and
Fluke training in functional test, in-circuit test, operations, and
maintenance.
·
U.S. Air Force.
Electronics Principles, Missile System Analyst (3ABR31630T), Technical
Instructor, Instructor Methodology, Academic Instructor Course PDS code
AAA-Major Command course 001.
References available on request.